Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of J. A. Bwood

J. A. Bwood

April 1, 2026

1  out of  5
rating by J. A. Bwood
"I have been a State Farm customer all my life. My parents were State Farm customers before that, and my grandparents were State Farm customers before that. I have spent the last few months trying to sell our home near Mobile, and because Scott's agency got a change of address form and discovered that we relocated to Florida, they've decided to cancel our policy at the end of the month because the home is "vacant". Never mind that I have a ten camera security system running, or that we live behind a gated community, or that we live in a very nice neighborhood, or that my neighbor on the left is a sheriff's deputy and my neighbor on the right is the game warden, or that we've never missed a premium payment in all our lives, or that we're physically staying at the house at least once, sometimes twice a month, or that our realtor is there regularly, almost daily, or that the house is under pending contract; none of that circumstance matters, none of the humanity of the situation matters, their greed and risk assessments kicked in and dictate that they must try to ruin lives to save two or three corporate pennies. But that's not all, Folks, they went that extra Scott Pellowski/State Farm mile to go ahead send my bank a notice of cancellation! So now I'm fielding phone calls and letters from my mortgage provider over pending policy violations all because we're just simply trying to move and better our lives, and that made poor State Farm nervous. We have paid you premiums for probably more than 15 years, personally to your agency, and probably for more than 30 years to State Farm as a whole. Moreover my family has at least a 60 year history with your sad, greedy corporation, probably longer. God, you should feel shame for what you're trying to do to people and I hope you fail for going that extra mile in trying to make me, and people like me, fail. And for what, only in some desperate, nonsensical, imaginary, risk-assessed, algorithmic attempt to save a few pennies on the stock price for the corporate overlords? Absolutely disgusting, Scott, and you don't even have the vertebrae to call me personally. People that have a subhuman disconnect with the communities they serve, seeing them only as a revenue stream and an extra bean for their bottom line, are the entirety of what's wrong with this country. It's a disease and it's sickening. Your employees have called our phones relentlessly trying to information gather for you for months. I've personally undergone two interrogation sessions, as though I'm wanted for questioning by the CIA. Do you want to know my underwear size, too, to feed into the risk algorithm for answers? Your office has bothered my wife at work and in her faculty meetings. In all those 15 years while the money was flowing I sure didn't hear from you much, except to try to sell me something extra, but, boy are we popular with your personnel now that you want to cancel our policy over nothing, just being good customers for over 60 collective years. Be forewarned, potential customers, they have zero loyalty for you while expecting you to have unwavering brand loyalty to them. And they have zero humanity for you when you're just trying to sell your house."
Profile photo of Joseph Montalto

Joseph Montalto

March 20, 2026

5  out of  5
rating by Joseph Montalto
"I've been with this branch for probably 30 years. Scott is the best agent ever and all others in the office are awesome. Always fair in settlements. No complaints. All my cars and and my house are insured with State Farm"
We responded:
"We are grateful for your 5-star review, Joseph! Thanks for taking a moment to share your positive rating of State Farm Agent Scott Pellowski’s Team here in Leeds . "
Profile photo of Miss Teri

Miss Teri

March 13, 2026

5  out of  5
rating by Miss Teri
"I am glad to have State Farm all my insurance needs."
We responded:
"Thanks so much for the amazing review, Miss! We really appreciate your support here in Leeds . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Molly Darby

Molly Darby

February 27, 2026

5  out of  5
rating by Molly Darby
"Kelsey was very helpful and informative with all questions and inquiries I had about new home ownership!"
We responded:
"Thank you for taking the time to write us a review, Molly! Congratulations on the purchase of your new home and trusting our office to handle your insurance needs. We appreciate you! "
Profile photo of Nathaniel Hulsey01

Nathaniel Hulsey01

February 23, 2026

5  out of  5
rating by Nathaniel Hulsey01
"They have excellent customer service! Ms. Kelsey specifically helped me with my homeowners insurance and shared all the details and laid everything out for me to understand and she answered all my questions absolutely recommend this State Farm branch specifically!"
We responded:
"We are grateful for your 5-star review, Nathaniel! Thanks for taking a moment to share your positive rating of State Farm Agent Scott Pellowski’s Team here in Leeds . "
Profile photo of shari beardsworth

shari beardsworth

January 30, 2026

5  out of  5
rating by shari beardsworth
"We had been shopping around for insurance. We compared this agency with four other companies and after speaking with Kelsey, realized this agency beat out the others with both homeowners and our autos quotes and coverage. Kelsey was great to work with - always available."
We responded:
"Thanks so much for the amazing review, shari! We really appreciate your support here in Leeds . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Scott Pellowski’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Leeds . "
Profile photo of Herb Ragsdale

Herb Ragsdale

December 19, 2025

5  out of  5
rating by Herb Ragsdale
"Kelsey is our agent. She's the best ever. Whoever you are using right now, she makes them look like they never went to Insurance school. She bundled all our stuff and saved us and we really appreciate her. The reason there's a new Jake from State farm is because she defeated the previous one in a Steel Cage match. If you haven't stopped reading this and given her a call already, I will have to start questioning your life choices. Her ultimate plans are world domination, but until then, call her to bundle your home and auto. You won't be sorry."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Teresa Shadoan

Teresa Shadoan

November 20, 2025

5  out of  5
rating by Teresa Shadoan
"Kelley was amazing at helping me set everything up and comparing my policies with my former company. The money that I am saving is shocking."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Robin Tyler

Robin Tyler

November 10, 2025

5  out of  5
rating by Robin Tyler
"I cannot express how wonderful this agency is give them a call they are fast and very knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Pam Williamson

Pam Williamson

November 6, 2025

5  out of  5
rating by Pam Williamson
"The best customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of David

David

October 19, 2025

5  out of  5
rating by David
"My wife bought a new car and we were able to get same day coverage when we purchased the car. It does not get any better than that!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Maryj

Maryj

September 11, 2025

5  out of  5
rating by Maryj
"Unfortunately I had an accident in July but the best part that came out of a bad situation was having StateFarm as my insurance company,,Kelsey went above and beyond the duties ,she called and checked on me though out my ordeal. Kelsey made sure that my rental was renewed each time and at the end of my rental she made sure that there was no balance. I would definitely refer them to my family and friends!!!I If I could give them a 100 🌟 I would"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of KFL Shoota

KFL Shoota

August 19, 2025

5  out of  5
rating by KFL Shoota
"Rose was a really good listener as well as highly attentive to my questions and concerns about a potential insurance policy!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Amy Murphy

Amy Murphy

July 18, 2025

5  out of  5
rating by Amy Murphy
"Kelsey was very helpful in getting me quotes while I was trying to decide what to purchase, and then updating my policy once I purchased my new car. She was also very helpful in updating our beneficiary information."
We responded:
"Thank you for your 5-star review, Amy! We appreciate you and Eric trusting State Farm and our office to handle you guys' insurance needs for all these years!! "
Profile photo of Brooke Tyler

Brooke Tyler

June 26, 2025

5  out of  5
rating by Brooke Tyler
"Kelsey saved me money while giving me more. She’s the best at what she does. 100/10 recommend her for all your insurance needs"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Ariana French

Ariana French

June 25, 2025

5  out of  5
rating by Ariana French
"My family has been served by State Farm since I can remember. They are always available to help and support in anyway we need both in and out of State Farm. Thank you for years of awesomeness, Scott, Kelsey and your whole team!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Susan Gann

Susan Gann

June 12, 2025

5  out of  5
rating by Susan Gann
"I have my State Farm home owner @. Car insurance even life with them. I have a Stare Farm customer for more than 20 years. I have always gotten great customer service from them and if I ever had a claim it was processed with fast friendly service. I have never had any problems or issues with State Farm and I would recommend them to anyone looking for insurance for a great low price..my agent is Scott P in Leeds Alabama"
We responded:
"Thank you for your 5-star review, Susan! We appreciate you trusting State Farm and our office to take care of your insurance needs all these years! "
Profile photo of Mike Fairchild

Mike Fairchild

June 10, 2025

5  out of  5
rating by Mike Fairchild
"It's always great to be taken care of for our needs promptly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Tracy Meloni

Tracy Meloni

June 3, 2025

5  out of  5
rating by Tracy Meloni
"Love everyone in this office! Always so helpful and gets me what I need completed so fast! Kelsie is the sweetest! Always willing to help and goes above and beyond! Love my State Farm family!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of johnny ellard

johnny ellard

May 30, 2025

5  out of  5
rating by johnny ellard
"Rose at you office scott helped us tremendously yesterday. My wife and i are on a very tight budget and when my policy had gone up again i was very upset. She was patient with me and showed compassion towards our situation. She is an asset to your company and the human race! Very thankful for her and her professionalism! Thx john ellard"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of DARRIAN CARTER

DARRIAN CARTER

May 30, 2025

5  out of  5
rating by DARRIAN CARTER
"Rose is the best, I couldn’t have had a better agent hands down. Explains everything thoroughly, leaves no loose ends, and makes sure she tries her hardest. Experience 100/10"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Chase Hersey

Chase Hersey

March 29, 2025

5  out of  5
rating by Chase Hersey
"Rose, Handled our insurance on our home in a very professional and excellent time"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Robert Clemmons

Robert Clemmons

March 25, 2025

5  out of  5
rating by Robert Clemmons
"My experiences with Scott, Frank, and the rest of the staff have always been excellent. They have always provided us with great rates. They take the time to talk me as a person and get to know us to find out the best policies. I have been remembered each time I call. I am asked about my wife, family, and our policies. If good rates and personal attention are important to you, you simply need to call and let them get to know you. Update: After many more years of life, Scott and his team have been hands down, the BEST group of people I've ever worked with for insuring our family. Care, compassion and genuine concern have come from them many many times on the phone. When we deal with insurance companies, many times its one of the best days of our lives (births etc) or the worst (deaths, disasters, and tragedies). Anyone can render nice words...but I'm going stick with people who have shown sincere compassion and concern even when I'm not at my best. They have earned our business, time and again."
We responded:
"Mr. Clemmons, it has been a pleasure to serve you and your family over the years. We appreciate your business and always trusting State Farm and our office to take care of your insurance needs. Thank you for the awesome review, we really appreciate it!! "
Profile photo of James Herring

James Herring

March 20, 2025

5  out of  5
rating by James Herring
"They take real good care of me and update me on things that can help me. I appreciate all they have done for me over these 20 years."
We responded:
"Thank you for your kind words, James! We're delighted to have had the opportunity to provide you with exceptional care and keep you informed about valuable updates. Your appreciation and loyalty over the past 20 years mean the world to us. We're committed to continuing to serve you with the best possible assistance."
Profile photo of Brian Shupe

Brian Shupe

March 11, 2025

5  out of  5
rating by Brian Shupe
"Called for a quote. Kelsey sent me the quote quickly. They are saving me a bunch of money. Very professional and easy to talk to. Great folks to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"